We reserve the right not to accept the returns without prior approval from our Customer Service.
Items that cannot be returned or exchanged
1. Promotional items are non-refundable and non-exchangeable.
2. Accessories are not accepted for return (earrings (including jewelry sets with earrings), personal care items (including underwear, etc.) are not returned due to hygiene reasons)
3. Problems caused by customers themselves (provided wrong size and color, just don't like)
4. We do not accept returns for trial orders. If you only need one garme
We will accept returns if dresses have quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us or standard size which we made right, but we offer free modify.
Please see following for the list of quality issues that are fully refundable for:
Wrong Size, Wrong Color, Wrong style, Damaged dress- 100% Refund or remake one or return 50% payment to you, you keep the dress.
In order for your return or exchange to be accepted, please carefully follow our guide:
(1). Contact us within 7 days of receiving the dress (please let us know if you have some exceptional case in advance)
(2). Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and colour etc.
(3). The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.
(4). The tracking number of the returned item must be provided together with the reference code issued.
(5). If you prefer to exchange dresses, then a price difference will be charged if more expensive.
(6). You are required to pay for the shipping fee to return or exchange the dress.
(7). When you return the package to us, please pay attention to the following points, if not, customers should pay for the duty:
we put all of our energy and mind into each dress, each of our dress are full of love, our long experience and skilled craftsmanship keep less return rate till now, but if there are our problems, we could return all your payment, for more details, please see our FAQ.