Return & Refund

We take pride in our quality products and service, and we value our relationship with you. If you are not completely satisfied with your purchase and wish to exchange it or return it for a refund, please email our customer service team at service@rjerdresses.com for after-sales support. We will respond within one business day with further instructions.

Return Policies

1. Product Condition for Returns/Exchanges
For returns or exchanges of dresses and accessories, items must be in original, saleable condition: unworn, unwashed, unaltered, undamaged, free of stains, lint, or hair, with all tags fully attached. Products returned in unacceptable condition will not be eligible for refunds and will be shipped back to you at your cost.

2. Return Request Timeframe
Please contact our Customer Service team to initiate a return within 14 days of receiving your order (weekends and public holidays are included). To avoid delays in processing, we recommend reaching out as soon as you decide to return an item.

3. Color Discrepancy Resolution
If the item you receive does not match the color you ordered, you are entitled to a full refund for the product.

4. Defective, Damaged, or Wrongly Shipped Items
If you receive a defective, damaged, or incorrectly shipped item, please take clear photos of the original packaging and the issue with the product. This documentation will help us expedite your return or refund processing.

5. Return Shipping Responsibility
When returning items, please retain your shipping receipt and tracking information. We are not liable for items that are lost, damaged, or misdelivered during the return shipping process.

6. Shipping Fees & Payment Processing Charges
Shipping Fees: Both original and return shipping fees are non-refundable, as these are processed through our third-party logistics partners.

Payment Processing Fees: For PayPal payments, transaction fees will be refunded to your original payment account. For credit card payments, transaction fees are non-refundable and are the responsibility of the customer.

7. Restocking Fee for Dresses
A 15% restocking fee will be deducted from the refund amount for returned dresses.

Order Cancellation

We understand that it is a very important undertaking to order a dress for your special occasion, and our cancellation policy was formulated with this in mind. However, it is important to note that our dresses are made to order. Once the tailoring process has begun, the materials cannot be reused. Please be informed that after placing your order, there is still time to change your mind. For details, please refer to our cancellation policy below.

Cancellation Policy

• Orders canceled within 12 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 90% of product purchase price.

• Orders canceled within 12-24 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price.

• Orders canceled within 24-48 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price.

• Orders canceled beyond 48 hours after payment confirmation will be eligible for a partial refund of full shipping cost only.

• Once your order has been shipped, it can no longer be canceled.

If you would like to cancel your order, please log in to My Orders, select the order you need help with, and request cancellation. Or please click Contact Us to proceed.

Note: Most Rjerdresses products are made-to-order to keep prices affordable and reduce environmental waste. We do not support "buy-many-keep-one" purchasing practices. To avoid unnecessary fees, we strongly recommend reviewing our Sizing Guide and Measurement Guide before placing your order.

Return Process

1. Initiate Return Request

Submit a return request via Customer Service (Contact Us) within 14 days of receiving your order.
Include:
A detailed explanation of the return reason.
Photographic evidence of the issue(s).

2. Return Approval & Shipment
After Customer Service approves your request, you will receive:
A designated return address.
A Product Return Form (must be filled and included with the return).
Ship the item(s) via your local post office to the provided address within 3–5 business days of receiving the return form.
Email the tracking number to service@rjerdresses.com and retain it for reference.

⚠️ Important Notes:

Returns without prior approval from Customer Service will not be accepted.
Do not send returns to the address on the original package.

3. Inspection & Refund
All returned items undergo quality inspection.
Refunds are processed only if the product issue(s) are verified.
After processing, funds will reflect in your account within 10–15 business days (timing depends on your bank/payment provider).

Please note that returns and refunds require prior approval from our customer service representatives in order to obtain a new return address. Do not return items without notifying us.
If you return goods without our knowledge or use an alternative address that has not been confirmed by us, we reserve the right to reject the return and shall not assume any liability.
This return policy does not apply to our commercial distributors. For further clarification, please contact us. Our service email: service@rjerdresses.com